Round-the-clock technical support for all your IT needs.

service benefits

Benefits

Guarantees constant communication capabilities, ensuring your team remains productive and responsive across all locations and devices.

why you need it

Why You Need It

IT challenges don’t adhere to business hours; having 24/7 support means problems can be resolved swiftly, anytime.

potential ROI

Potential ROI

Rapid issue resolution leads to higher operational efficiency and uptime, directly benefiting your bottom line.

HELP FIRST

Need immediate IT support?

Our ‘help first’ ethos means we jump straight to your aid, no questions asked. It’s our chance to prove our worth and pave the way for a future relationship built on responsive support and mutual trust.

Our team can be available quickly to help resolve your problem, no long-term commitment required.

Get immediate help
TRANSFORMATION

Revolutionising IT Infrastructure for Growth

EnviroShield Services, a leading nationwide provider of thermal insulation and heat tracing for commercial businesses, faced significant IT challenges. With a diverse team comprising office admin staff and 30-40 field-based engineers and installers, their IT infrastructure was a patchwork of mismatched hardware and software, lacking advanced cybersecurity measures. This inefficiency hindered their project management capabilities and compliance adherence, impacting their ability to handle an increasing workload effectively.

enviroshield logo

Frequently asked questions

We answer common IT support questions and concerns

We provide round-the-clock IT support that includes technical troubleshooting, user assistance, and proactive system management to ensure that your IT infrastructure performs optimally and your team can fully leverage their IT resources.

Our 24/7 support ensures that any IT issues you encounter can be addressed immediately, any time of the day or night. This minimises downtime, boosts productivity, and provides peace of mind knowing that expert help is always just a call or click away.

Absolutely! In addition to solving technical issues, our support includes user training and guidance to help your employees make the most of their IT tools, enhancing efficiency and improving their overall IT experience.

You can reach our support team via multiple channels including phone, email, and live chat, ensuring that you can get assistance in the manner that best suits your needs.

We maintain high-quality support by employing experienced IT professionals and continuously training them on the latest technologies and customer service practices. Our support services are also regularly audited and adjusted based on customer feedback and technological advancements.

Book your free IT Discovery and Report

We visit your site and understand everything you have from your internet, network and firewall through to the software, hardware and cyber security measures you have in place.

We bring this all together in a report to highlight everything you have, don’t have and then what we suggest you should have.

03301 33 66 50 enquiries@brightsideconnect.com